How does your shopping cart work?
You add merchandise to your shopping cart from individual product pages using the Add to Cart button, or from our Quick Order page. At any time you may click on the My Cart link at the top of each page to see the items in your shopping cart, and make any modifications. You can then either Continue Shopping, or Checkout at that time.
Is it safe and secure to order merchandise online?
We have taken every precaution to make your transaction secure. Our shopping cart is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy. For more information, see our Privacy and Security Policy. If you prefer, we also offer you the option of submitting your order by telephone, fax, or mail. See the Payment Options.
Will I be charged sales tax?
Only orders being delivered in California will be charged sales tax.
How will I know that my order went through?
First, be sure that you follow the ordering system instructions all the way to the end, at which point you will be shown a receipt or order form which you may print. You will shortly thereafter be sent an email to the email address shown on your order confirming that your order has been placed and will be processed as soon as possible. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. We want to keep you informed! If you have any questions, contact us via telephone or LIVE CHAT during our business hours, or send an email or leave a voice message. We promise you will receive a prompt response to your request for assistance.
What if you don’t have all of the items in stock?
If an item that you ordered is out of stock, it will be automatically backordered. Our products are rarely on a backorder status, as we receive a fresh stock of products regularly. However, when that does occur it is usually only for a few days. We may hold your entire order until the backordered item arrives, or we may ship all the other products on your order, and ship the backordered item when it arrives back into our inventory.You will be informed of the projected shipping date of the backordered item. You can also check the status of your order by logging into our shopping cart and viewing your Order History.
How can I cancel my order?
If you wish to cancel your order after it is placed on our website, you will receive a full refund IF your order has not been shipped. Please contact us immediately if you want to cancel your order, as we are very quick at shipping orders! Contact us via telephone or LIVE CHAT during our business hours, or send an email, or leave a voice message. If your order has already been shipped, you may refuse it when it reaches you. When your refused order is received back by us, we will credit you for the amount charged for the product, less a 10% restocking fee. You will not be credited for the shipping charges.
What happens if the merchandise is lost or stolen during shipping and delivery?
We send all domestic packages with insurance on our end. However, we cannot replace lost or stolen merchandise that has been shown to be delivered by the United States Postal Service in a foreign country. If you feel that your package cannot be safely delivered to your home, please request that we add signature confirmation to your order. In case of a lost package, a replacement order will be sent along with documents for your signature, which we will need to make a claim with the delivery service so that we may recover the cost of the merchandise.
Pay with your Credit Card through our online ordering system
Telephone us with your Credit Card information
Send a Check or Money Order by Mail
Send a Wire Transfer, Western Union, or Money Gram
Repeat Customer convenience
You may create any of these types of orders on our website so that we have all your information and the order is correctly calculated. Further instructions for each method are:
Secure Online Credit Card Order
You may use your Credit Card as a method of payment during the checkout process. All credit card information that is collected through our order system is protected by encryption. See our Privacy and Security Policy for more details. Your credit card is pre-authorized, but not yet charged, by our shopping cart. If there are problems charging your credit card, such as lack of funds or an inaccurate card number or security code, your order will not be finalized. Contact us if you are having difficulties that you feel should not be occuring. Once your card has been pre-authorized, and we have fully processed your order, we will “capture” the funds and your credit card will be officially charged. See our Terms and Conditions page for further details about credit card acceptance and processing.
We accept orders by telephone.You may call us to place your entire order for you. Or, if you know exactly which products you want, you may create an order form on our shopping cart, which you may then print to use as a reference to call us with your credit card information. We will have your order in our files, waiting for your communication. Be sure to choose Phone Order as your Payment Method during the Checkout process. See our Contact information for the hours we accept calls so that you may reach us to place your Telephone Order. If you call outside of our usual hours, or get voice mail, leave a message and we will return your call as soon as possible.
Create Mail Order Form
You may create an order form on our shopping cart, which you may then print and use to Mail with a check or money order. Creating an order form on our shopping cart is the best method to use for mail orders, as the proper merchandise prices, shipping and applicable sales tax will be calculated for you. Please do not print the product pages to use as your order form and attempt to calculate the total yourself. If you follow the ordering steps, it is quite simple to create an order form on our shopping cart. Be sure to choose the proper Payment Method during the Checkout process (ie Check by Mail or Money Order). International customers sending a money order must do so with an International Bank in U.S. Dollars. No international Postal money orders, please. The order form will list the address that you should send your payment to.
Paying by Wire Transfer, Western Union, or Money Gram
You may create an order form with our shopping cart, which you may then print and use to assist you in sending your payment by Wire Transfer, Western Union, or Money Gram. Creating an order form on our shopping cart is the best method to use for these types of payment methods, as the proper merchandise prices, shipping and applicable sales tax will be calculated for you. Please do not print the product pages to use as your order form and attempt to calculate the total yourself. If you follow the ordering steps, it is quite simple to create an order form on our system. Be sure to choose the Payment Method you prefer. We will contact you by email to make arrangements for these payment methods. We charge a $15 fee for each incoming Wire Transfer, Western Union, or Money Gram.
If you are a Repeat Customer
Once you have registered on our website, your billing and shipping information is available to view and edit once you login. You may also see your order history, and quickly create a new order from previous orders. If you do not remember your login information, you may request that the information be emailed to you from the shopping cart. If you have any problems, please contact us.