EASY RETURN POLICY
We do hope that you have enjoyed your online shopping experience and sincerely appreciate your business with Biomedic Labs. In order to keep our prices consistently competitive, these are the guidelines for returning merchandise.
WHAT IS YOUR RETURN POLICY?
Unfortunately, we cannot accept returns once merchandise has been opened. We cannot guarantee that nutritional supplements will "work" because every person is different, and what may work well for some people may not work as well for others. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. Please inspect your product before opening and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
WHAT IF I NEED TO RETURN UNOPENED MERCHANDISE?
ORDERS SENT WITHIN THE U.S. You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit. Shipping charges will only be refunded if the return is due to our error.
Contact us via email, telephone, or live chat to obtain authorization to return your order. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30-day time period. After your return has been received it will take a few days to process. If you originally ordered using a credit card, refunds will be applied to your credit card. If you paid by check or money order, a refund check will be mailed to you. As an option, you may also apply the credit to your account with us to be used toward future purchases.
NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. Mail returns to Biomedic Labs at the address shown on our webpage.
If a package is returned due to our error in shipping address, we will reship it to the correct address.
ORDERS SENT OUTSIDE THE U.S. We are sorry, but we do not offer credits or refunds on products shipped OUTSIDE OF THE U.S. for any reason. Nutritional products need to be stored at proper temperatures. The condition in which a package has traveled when returned to us cannot be known, and therefore the product cannot be restocked.
**ORIGINAL CONDITION: Nutritional products are susceptible to damage from heat and cold. We can only accept returns when the product has been kept at the proper temperature and in dry conditions. Do not leave your products unattended in your automobile or other hot or extremely cold environments. It is very apparent when a bottle has been exposed to too much heat or cold. If we receive returned products with evident damage, we will be unable to issue a refund or credit. We appreciate your understanding about this policy, as we know you would not want to receive a restocked product in which the quality is questionable.
Currently, we can only accept returns within the 30-day return period for items that are unopened. This return period begins on the date you receive your order, at which time the Terms of Use Policy and the Return Policy were agreed upon.
Steps 1,2,3 for Easy Return
- Contact our returns department at (888) 298-7363. Should you call outside of normal business hours (Monday-Friday 8:15 AM-5 PM PST), please leave a detailed message regarding the return including your name, telephone number, order number, and the reason for return. You may also email info@biomediclabs.com and a customer service representative will confirm we received the return request. Further information may also be requested as needed.
- Package your item(s) securely.
- Take the package to your local post office.
Upon receipt of the returned merchandise, we will inspect the item and begin the refund process. The amount refunded is calculated using the original purchase price of the item and tax (if applicable). Return shipping is the responsibility of the customer.
Please note, these policies are in place so that we can offer you the highest quality merchandise at competitive prices. While we do provide detailed information about each product on our website, we understand you may have additional questions. Prior to your purchase, feel free to call and speak with one of our knowledgeable customer service representatives about any of our products. This will help eliminate unnecessary returns and fees and ensure that you, as our valued customer, receive the proper item.